Before using a diagram consider whether the message can be communicated better through text or a table, as users often find process maps and flowcharts difficult to understand.

If there is a user need to provide a diagram instead of a text explanation, it must:

  • have a clear starting point
  • follow normal reading direction, from left to right and top to bottom
  • avoid having overlapping lines or arrows
  • use simple shapes

As diagrams are usually uploaded as PNG files, they must also follow the same guidance for using images, including as little text as possible.

All diagrams must be created by Digital Publishing. There is further guidance on how to format your information and get in touch available.