• write all content in plain English, and explain all acronyms or jargon
  • include a summary or key points of the main information at the beginning of content
  • make paragraphs no more than five or six sentences, breaking up the text into short chunks
  • use headings and sub-headings to break up sections of text
  • use bullet points for all lists
  • don’t use directional text, like “the list below”, which is misleading when using screen readers